Company Policies

Privacy Policy

Our website is hosted by Wix.com and it allows us to sell our products directly to you through its platform. We will not sell, share, or rent this information to any outside parties. Information collected from our customers is used to process orders and to better serve you with pertinent information, such as order confirmations and order status updates. We collect your name, shipping address, billing address, telephone numbers, email address, and payment information. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications and if stored, it is on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

IP addresses are used to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not connected to personally identifiable information nor are they distributed or shared with any third parties.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For instance, we may be required to disclose information to the government or third parties under certain, rare circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can, and you authorize us to, disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

We reserve the right to modify our Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Return, Refund, & Exchange Policy

As result of the custom, organic and natural nature of our products, images displayed on our website are representative likenesses of items sold and cannot be used as a basis for a return or refund.  If you are dissatisfied with the quality of the flowers or products you receive, please notify us immediately. You will then be asked to describe the issue with your order as well as provide images. It is our aim to provide Exquisite products and services, and we will work with you to provide an amicable solution to the issue at hand. Requests for a refund or exchange must be done within 24 hours of receiving your order and be accompanied by images and its original receipt.